Frequently asked Questions (Faq)


Do you have a question or just need some information about your stay with Iris Florentina? Please feel free to take a look at our extensive FAQs, made for your convenience!

 


WHAT KIND OF ROOMS ARE AVAILABLE IN YOUR APARTMENTS?

We have single, double, triple and family(max 4pax) rooms.

 

WHAT IS THE CANCELLATION POLICY?

The rooms can be cancelled or amended free of charge up to 48 hours before the first day of your arrival.

 

IS WIRELESS INTERNET AVAILABLE IN ALL ROOMS?

Yes, we have free Wi-Fi internet connection available in all rooms and public spaces

 

IS BREAKFAST INCLUDED IN THE PRICE OF MY ROOM?

No, we don’t offer breakfast, but you can use our kitchen to prepare breakfast on your own. Our kitchen is opened 24hours, so you can use it any time during your stay.

 

IS THERE CAR PARKING AVAILABLE AT YOUR HOTEL?

We don’t have any parking. For more information where you can park your car, please go to the following links:

http://www.firenzeparcheggi.it/index.php?id=2

https://www.visitflorence.com/florence-maps/parking-lots-in-florence.html

 

DO YOU HAVE A LAUNDRY SERVICE?

Yes, please ask at the reception for further information about time and date. The price is 4 euro/washing cycle (35 min).

 

DO YOU HAVE SAFEBOX IN ROOMS?

No, we don’t have any safebox in the rooms.

 

AT WHAT TIME SHOULD I CHECK-OUT?

You should check-out at any time before 10.30am.

 

CAN I LEAVE MY LUGGAGE AFTER 10AM?

Yes, no extra charge will be asked. You can leave it in our lounge room and take the keys in order to come back to the apartment and pick your luggage up.

 

CAN I GET A ROOM BEFORE 12PM?

Yes, if we have a room available, otherwise you can always leave your luggage in the apartment, take the keys and come back later.

 

MY FLIGHT LEAVES EARLY IN THE MORNING; WILL IT BE POSSIBLE TO CHECK-OUT EARLY, BEFORE 10AM?

Yes, just leave your keys in your room before going away.

 

HOW CAN I CONTACT YOU AFTER 8PM OR DURING THE TIME WHEN THE RECEPTION DOESN’T WORK?

Call us at +39 331 386 1163, text us on Whatsapp, Viber or Telegram or mail us: residence.firenze@gmail.com.